Orders, Shipping, and More
At this time, all Hearthside Craftworks products are on a pre-order basis. We currently have a rather lengthy waitlist, so orders will be processed based on this list. If you purchase a stand and are not on the waitlist, your name will be added.
Note: New orders will be fulfilled in the order that they are placed. We are no longer accepting waitlist requests.
Each and every stand will be tested by a member of our team to ensure that all knobs, screws, nuts, bolts, and other parts have a perfect fit!
Customizations and Accessories
If you require any customizations for your stand or accessories - please contact us for a quote at email@example.com
Shipping of Stands
The cost to ship these stands is higher than our regular shipping rates. Please note that the shipping fee paid also includes shipping insurance.
Shipping of Accessories
The cost to ship accessories will differ based on the combinations of items you purchase. All of our postage rates are flat rates - any overpaid postage costs will be refunded to you at the time of shipment.
Money Back Guarantee
If you have any issues with your stand or accessories, we offer a 90-day money back guarantee, minus the cost of shipping. You will also be responsible for shipping your stand back to us. Refunds will be issued when the stand has been delivered back to us.
Our stands have a 1-year parts and labour warranty.