Orders, Shipping, and More

Order Statuses

At this time, all Hearthside Craftworks products are on a pre-order basis. We currently have a rather lengthy waitlist, so orders will be processed based on this list. If you purchase a stand and are not on the waitlist, your name will be added. 

Product Testing

Each and every stand will be tested by a member of our team to ensure that all knobs, screws, nuts, bolts, and other parts have a perfect fit!

Customizations and Accessories

If you require any customizations for your stand or accessories - please contact us for a quote at info@evertote.ca

Shipping of Stands

The cost to ship these stands is higher than our regular shipping rates. Please note that the shipping fee paid also includes shipping insurance. 

Shipping of Accessories

The cost to ship accessories will differ based on the combinations of items you purchase. All of our postage rates are flat rates - any overpaid postage costs will be refunded to you at the time of shipment.

Money Back Guarantee

If you have any issues with your stand or accessories, we offer a 90-day money back guarantee, minus the cost of shipping. You will also be responsible for shipping your stand back to us. Refunds will be issued when the stand has been delivered back to us.

Warranty

Our stands have a 1-year parts and labour warranty.